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  • Is the transportation of pets permitted in the vehicle?
    Pets are permitted in the vehicle provided they are securely confined within carriers.
  • What types of payment methods do you accept?
    We accept all major credit cards.
  • Are there any additional fees or gratuity included in the service cost?
    Gratuity is not included, but it is entirely optional”
  • Do you provide child safety seats?
    You have the opportunity to choose a child safety seat during the booking process.
  • Are NDAs (Non-Disclosure Agreements) available for passengers who require extra privacy?
    Protecting privacy is our top priority. Non-Disclosure Agreements (NDAs) can be provided upon request. Our team of professional drivers are trained to prioritize and uphold the confidentiality of all passengers, whether they are public figures or private individuals."
  • Are your chauffeurs licensed and experienced?
    Our drivers are subject to thorough background checks, ensuring their experience and commitment to safety. Furthermore, our rigorous hiring process includes periodic random drug testing.
  • What is the dress code for your drivers?
    Formal pants and dress shirt.
  • Do we have to share the vehicle with other passengers?
    No, our service does not involve ride-sharing; you will have the vehicle all to yourself.
  • Can you accommodate requests for specific music, temperature, or other preferences during the ride?
    Clients can include this special request in the designated comments section during the booking process. Additionally, clients may also inquire with the driver at the time of pick-up.
  • How early should I arrive for my chauffeur service pickup?
    Kindly ensure your readiness by the designated pick-up time. Your punctuality will help us provide you with the best service possible and it also takes into consideration that our drivers may have other appointments or tight schedules to maintain.
  • What is your cancellation policy?
    If a cancellation occurs within 12 hours of the scheduled service, a refund will not be issued. Otherwise, a refund will be processed with a deduction of a 5% transaction fee.
  • Can I make changes to my reservation after it's been confirmed?
    Yes, we encourage clients to reach out to us via phone or email for any necessary modifications. Please note that changes must be requested at least 24 hours in advance of the scheduled service."
  • Is it possible to arrange for multiple stops during the journey?
    Indeed, you may simply include an additional stop via the booking form.
  • Refund Policy?
    Refunds will not be issued for no-shows, last-minute cancellations, or cancellations made within 12 hours of the scheduled service."
  • What are the restrictions on luggage?
    For sedan bookings, a maximum of two full-size luggage items are permitted. For SUV bookings, a maximum of five full-size luggage items are allowed."
  • What if my flight is delayed or arrives early?
    As long as you provide us with accurate flight details, rest assured there is no cause for concern. We will diligently monitor your flight status and ensure our presence, whether your flight is delayed or arrives ahead of schedule.
  • Where do I meet my driver when I arrive at the airport?
    For curbside pickups, you will meet the driver at the assigned curbside location. You'll receive instructions via text message from your driver upon arrival. Please let the driver know your precise location by specifying the column number and letter where you'll be waiting. For our meet and greet service, watch for a sign displaying your name before making your way to the baggage claim area.
  • Who can I call for Lost & Found?
    We recommend thoroughly inspecting your belongings before departing the vehicle. Due to our numerous stops throughout the day, we must regretfully clarify that we cannot assume liability for any personal items that may be left behind or misplaced."
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